Terms of Service

Effective Date: June 1, 2026

Welcome to FLOECREST.

This website and online store are operated by Yanxi Sunny Technology Limited, a Colorado limited liability company.

Throughout these Terms of Service, “FLOECREST,” “we,” “us,” and “our” refer to Yanxi Sunny Technology Limited and the FLOECREST online store.

By accessing our website, browsing our products, creating an account, placing an order, or using our services, you agree to these Terms of Service.

Please read these Terms carefully before using our website or purchasing a product.

A. COMPANY INFORMATION

FLOECREST
Operated by Yanxi Sunny Technology Limited, a Colorado limited liability company

Business Address
1500 N Grant St Ste R
Denver, CO 80203
United States

Email: support@floecrest.com
Phone: +1 (559) 481-4236

Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)

B. ACCEPTANCE OF THESE TERMS

By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms of Service.

If you do not agree to these Terms, you should not use our website, create an account, or purchase products from our store.

These Terms apply to:

Website visitors
Customers
Customer account holders
Anyone who accesses or uses our website or services

The following policies also form part of these Terms where applicable:

Privacy Policy
Shipping Policy
Return & Refund Policy
Payment Policy
Legal Notice

If a specific policy conflicts with a general provision in these Terms, the specific policy will apply to that subject.

C. ELIGIBILITY AND LAWFUL USE

You must be legally capable of entering into a binding agreement in the country or region where you live.

If you are under the legal age of majority, you may use our website only with the permission and supervision of a parent or legal guardian.

You may not use our website or services if:

Your use would violate applicable law
You are not legally permitted to enter into a purchase agreement
Your access has previously been suspended or terminated because of fraud, abuse, or serious policy violations

You agree to use our website and services only for lawful purposes.

D. CUSTOMER INFORMATION AND RESPONSIBILITIES

You must provide accurate, complete, and current information when:

Placing an order
Creating or using a customer account
Entering billing or shipping information
Contacting customer service
Requesting a return, exchange, cancellation, or refund

Customers are responsible for:

Reviewing product information before purchasing
Selecting the correct product option and quantity
Providing an accurate billing and shipping address
Monitoring available order and tracking information
Collecting packages when pickup is required
Following product instructions and warnings
Keeping account credentials secure
Contacting us promptly if an order or product issue occurs

Providing incorrect, incomplete, misleading, or unauthorized information may affect payment processing, order fulfillment, delivery, returns, or refunds.

E. PRODUCT INFORMATION AND USE

We make reasonable efforts to display product descriptions, images, specifications, dimensions, quantities, options, prices, and availability accurately.

However, product appearance may vary slightly because of:

Screen or device settings
Lighting conditions
Photography
Product batches
Packaging updates
Manufacturing tolerances
Supplier updates

Minor visual or packaging differences that do not materially affect the product’s intended function may not constitute a defect.

Customers should review the applicable product page carefully before placing an order.

If you have questions about a product, option, quantity, use, care, storage, or included item, please contact us before purchasing.

Products must be used, handled, cleaned, stored, and maintained according to the instructions, warnings, and care information provided.

Do not use a product that is damaged, punctured, cut, leaking, altered, or otherwise unsafe.

Information on our website is provided for general shopping and product-use purposes. It should not be treated as professional medical, safety, technical, legal, or other professional advice.

F. PRICING, PROMOTIONS, AND AVAILABILITY

Product prices are displayed on the applicable product page or at checkout.

Prices, discounts, promotions, product quantities, and availability may change without prior notice.

The final order amount, including applicable discounts, taxes, and shipping charges, will be displayed at checkout before payment is completed.

We may:

Change product prices
End or modify promotions
Limit purchase quantities
Discontinue products
Correct pricing or listing errors
Refuse or cancel an order affected by an obvious error

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

G. ORDERS AND ORDER ACCEPTANCE

After placing an order, you may receive an order confirmation email.

An order confirmation means that we have received your order request. It does not necessarily mean that the order has completed all payment, fraud, inventory, address, or fulfillment reviews.

An order may be delayed, refused, or cancelled if:

Payment is not successfully authorized or completed
Billing or shipping information is incomplete or incorrect
The product is unavailable
The listed price contains an obvious error
The destination is not supported
The order is flagged for fraud or security review
Additional verification cannot be completed
The order appears unlawful, unauthorized, abusive, or fraudulent
Fulfillment cannot reasonably be completed

We may limit quantities purchased by the same customer, household, account, payment method, billing address, or shipping address.

We may also refuse orders that appear to involve unauthorized resale, distribution, promotion abuse, or activity inconsistent with normal consumer use.

If you wish to place a large commercial or wholesale order, please contact us before purchasing.

H. PAYMENTS

Payments on FLOECREST are processed through Shopify Payments and the payment methods displayed at checkout.

Payment method availability may depend on:

Customer location
Device or browser
Currency
Payment account
Checkout eligibility
Payment-provider availability

Unless otherwise indicated at checkout, payment is charged when the order is placed.

Orders may be subject to payment verification and fraud-prevention review.

We do not store full credit card numbers on our website.

If payment cannot be authorized or completed, the order may not be accepted or processed.

For complete information about accepted payment methods, billing, failed payments, cancellations, refunds, and payment disputes, please review our Payment Policy.

I. TAXES, DUTIES, AND CUSTOMS

Applicable sales taxes and shipping charges will be displayed at checkout where required.

International orders may be subject to:

Import duties
Customs charges
Taxes
Brokerage fees
Carrier fees
Other charges imposed by local authorities or third parties

Unless checkout expressly states that these charges are included, the customer may be responsible for charges assessed after shipment.

FLOECREST does not control charges imposed directly by government agencies, customs authorities, shipping carriers, or other third parties.

Please review our Shipping Policy and Payment Policy for additional information.

J. SHIPPING AND DELIVERY

Shipping destinations, processing times, delivery estimates, shipping charges, tracking, customs information, and delivery responsibilities are described in our Shipping Policy.

Delivery estimates are not guaranteed delivery dates.

Actual delivery may be affected by:

Carrier operations
Customs clearance
Weather
Public holidays
Remote delivery areas
Incorrect customer information
Government actions
Other events outside our reasonable control

Customers are responsible for providing a complete and accurate shipping address and monitoring available tracking information.

For complete shipping and delivery information, please review our Shipping Policy.

K. RETURNS, EXCHANGES, CANCELLATIONS, AND REFUNDS

Return eligibility, return windows, return shipping costs, inspections, exchanges, cancellations, refund amounts, and refund timing are governed by our Return & Refund Policy.

Before returning an item, customers must contact us and follow the return instructions provided.

The authorized return facility may be different from our business address.

Submitting a cancellation request does not guarantee that an order can be cancelled. Orders may enter processing or fulfillment before the request is reviewed.

Approved refunds will be issued to the original payment method used for the order.

Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded or restricted.

Please review our Return & Refund Policy before returning an item or requesting a refund.

L. CUSTOMER ACCOUNTS

If customer accounts are available, you are responsible for:

Providing accurate account information
Keeping your login details confidential
Maintaining the security of your device and account
Updating account information when necessary
Notifying us of suspected unauthorized account activity

You are responsible for activity carried out through your account unless applicable law provides otherwise.

We may suspend or close an account if we reasonably believe it is being used for:

Fraud
Abuse
Unauthorized access
Policy violations
Unlawful activity

M. PRIVACY AND COMMUNICATIONS

Personal information submitted through our website is handled according to our Privacy Policy.

We may use personal information as reasonably necessary to:

Process orders
Authorize payments
Arrange fulfillment and delivery
Provide customer service
Process returns and refunds
Prevent fraud
Maintain website security
Comply with legal obligations

We may contact you using the email address or phone number provided with your order or account for service-related purposes, including:

Order confirmations
Payment verification
Shipping and delivery updates
Customer service responses
Return and refund updates
Security notifications

Marketing communications will be sent only where permitted.

You may unsubscribe from marketing emails by using the unsubscribe link or contacting us.

Unsubscribing from marketing does not prevent necessary transactional or service-related communications.

N. PROHIBITED USES

You may not use our website, services, forms, accounts, or content:

For unlawful or fraudulent purposes
To violate applicable laws or regulations
To submit false, deceptive, or unauthorized information
To impersonate another person or organization
To interfere with website security or operation
To attempt unauthorized access to systems or accounts
To transmit viruses, malware, or harmful code
To scrape, copy, or collect data without authorization
To infringe intellectual property or privacy rights
To abuse promotions, discounts, returns, refunds, disputes, or chargebacks
To engage in fraudulent payment or ordering activity
To harass, threaten, or abuse customers, employees, contractors, or service providers

We may restrict access, refuse service, suspend accounts, cancel orders, or take other appropriate action if prohibited conduct is detected.

O. INTELLECTUAL PROPERTY

Unless otherwise stated, website content belongs to FLOECREST, Yanxi Sunny Technology Limited, our licensors, suppliers, or content providers.

Protected content may include:

Brand names and logos
Product descriptions and images
Graphics and videos
Text and icons
Website layouts and design elements
Product presentation
Marketing materials
Original written content

You may not copy, reproduce, modify, publish, distribute, sell, license, or commercially use our content without prior written permission.

Limited personal and non-commercial viewing of the website is permitted.

Third-party names, logos, trademarks, and content belong to their respective owners.

P. REVIEWS, FEEDBACK, AND USER SUBMISSIONS

If you voluntarily submit a review, suggestion, feedback, image, video, or other content, you confirm that:

You have the right to submit it
It does not violate another person’s rights
It is not unlawful, defamatory, fraudulent, or misleading
It does not contain viruses, malware, or harmful code

You grant us permission to use submitted feedback and content for reasonable business purposes, including:

Customer service
Product improvement
Website content
Marketing
Dispute resolution

Personal information contained in submissions will be handled according to our Privacy Policy.

Nothing in this section transfers ownership of private customer information to us.

Q. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including:

Shopify
Shopify Payments
PayPal Wallet
Banks and card networks
Digital wallet providers
Shipping carriers
Fulfillment and tracking providers
Analytics and advertising services
Customer support tools
Fraud-prevention providers

Third-party services may have their own terms, privacy policies, fees, processing times, eligibility requirements, security practices, and availability limitations.

We do not control and are not responsible for the independent content, policies, security, availability, or operation of third-party websites and services.

Use of a third-party service may be subject to that provider’s own terms and policies.

R. WEBSITE AVAILABILITY AND WARRANTIES

We make reasonable efforts to keep our website available, accurate, and functioning properly.

However, we do not guarantee that the website will always be:

Uninterrupted
Error-free
Available at all times
Compatible with every device or browser
Free from technical problems
Free from third-party service outages

We may suspend, update, restrict, or discontinue all or part of the website for maintenance, security, technical updates, legal compliance, service-provider changes, or operational reasons.

To the extent permitted by applicable law, our website and online services are provided on an “as available” basis.

We do not guarantee that:

Every technical issue will be corrected immediately
Every product will remain continuously available
Every delivery estimate will be met
Website content will always be free from minor errors

Products remain subject to warranties, guarantees, conformity rights, and consumer protections that cannot legally be excluded.

Nothing in these Terms limits mandatory rights relating to defective, unsafe, damaged, incorrect, or misdescribed products.

S. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, FLOECREST and Yanxi Sunny Technology Limited will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from the use of our website, services, or products.

We are not responsible for losses or delays caused by:

Customer misuse
Failure to follow product instructions
Incorrect information provided by the customer
Unauthorized account access caused by the customer
Carrier or customs delays
Weather conditions
Public holidays
Payment-provider delays
Events outside our reasonable control

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

Nothing in these Terms limits mandatory rights or liability relating to:

Fraud
Personal injury caused by negligence
Defective or unsafe products
Incorrect products
Products that do not match their description
Rights that cannot legally be waived

T. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for reasonable losses, claims, liabilities, or expenses resulting from:

Your unlawful use of our website
Your material violation of these Terms
Your infringement of another person’s rights
Fraudulent or abusive activity carried out through your account

This section does not apply where liability results from our own unlawful conduct, negligence, or breach of mandatory legal duties.

U. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by events outside our reasonable control, including:

Natural disasters
Severe weather
Fire or flood
War or civil unrest
Government actions
Public health events
Strikes or labor disputes
Carrier or customs disruptions
Internet or system outages
Payment-provider failures
Supply chain disruptions
Transportation interruptions

When reasonably possible, we will provide available information and take reasonable steps to reduce the effect of the disruption.

Nothing in this section limits rights that cannot legally be excluded.

V. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the State of Colorado, United States, to the extent permitted by applicable law.

Customers may also have mandatory rights under the laws of the country, state, province, or region where they live.

Nothing in these Terms is intended to exclude, restrict, or replace mandatory consumer rights that cannot legally be waived.

If you have a concern about an order, payment, product, delivery, return, or refund, please contact us first at support@floecrest.com.

We will review the available information and make reasonable efforts to resolve the issue according to our published policies and applicable law.

Customers retain any right to contact:

Their payment provider
A consumer protection authority
A data protection authority
A court or dispute-resolution body

Nothing in these Terms requires a customer to give up a legal remedy that cannot lawfully be restricted.

W. SEVERABILITY AND NO WAIVER

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

If we do not immediately enforce a provision of these Terms, that does not mean that we permanently waive the right to enforce it later.

Any waiver must be clear and apply only to the specific situation for which it is given.

X. ENTIRE AGREEMENT

These Terms and the policies referenced in them form the agreement between you and FLOECREST regarding use of our website and online store.

The following specific policies govern their respective subjects:

Shipping Policy governs shipping and delivery
Return & Refund Policy governs returns, exchanges, cancellations, and refunds
Payment Policy governs payments and billing
Privacy Policy governs personal information
Legal Notice provides additional legal and website information

Y. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to:

Our website or services
Our products or operations
Legal or regulatory requirements
Third-party providers
Security or fraud-prevention practices

The latest version will be posted on this page with an updated effective date.

Changes will apply from the effective date shown in the updated Terms.

Where required by law, additional notice will be provided before a material change takes effect.

Z. CONTACT US

If you have questions about these Terms of Service, please contact us: