Payment Policy

Effective Date: June 1, 2026

This Payment Policy explains how payments are accepted, authorized, processed, secured, cancelled, and refunded on FLOECREST.

FLOECREST is operated by Yanxi Sunny Technology Limited, a Colorado limited liability company.

A. COMPANY INFORMATION

FLOECREST
Operated by Yanxi Sunny Technology Limited, a Colorado limited liability company

Business Address
1500 N Grant St Ste R
Denver, CO 80203
United States

Email: support@floecrest.com
Phone: +1 (559) 481-4236

Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)

B. ACCEPTED PAYMENT METHODS

Payments on FLOECREST are processed securely through Shopify Payments and other payment options displayed at checkout.

We accept the following credit and debit card brands:

Visa
Mastercard
American Express
Discover
Diners Club

Available accelerated checkout options may include:

Shop Pay
Apple Pay
Google Pay

PayPal may be available through PayPal Wallet where supported.

Venmo may appear for eligible customers in the United States when available through PayPal.

Payment method availability may depend on:

Customer location
Device
Browser
Currency
Payment account
Checkout eligibility
Payment-provider availability

Not every payment method will be displayed to every customer.

The payment methods available for your order will be shown at checkout before you complete your purchase.

C. PAYMENT AUTHORIZATION AND TIMING

Unless otherwise stated at checkout, payment is charged when you place your order.

In some cases, your bank, card issuer, or payment provider may first display a temporary authorization or pending transaction before the payment is fully completed.

Your order will enter processing after payment has been successfully authorized or confirmed.

Orders are usually prepared and processed within 1–2 business days after payment confirmation.

If payment cannot be authorized or completed, the order may not be accepted or processed.

D. SECURE CHECKOUT

Our checkout is powered by Shopify.

Payments may be processed through:

Shopify
Shopify Payments
PayPal Wallet
Card networks
Banks and card issuers
Digital wallet providers
Fraud-prevention providers
Other payment-related service providers

We do not store full credit card numbers on our website.

Payment information is transmitted and processed through secure payment systems.

E. SSL PROTECTION

Our website uses Secure Socket Layer technology to help encrypt information transmitted between your browser and our website.

SSL protection helps protect personal and payment-related information during browsing, account access, and checkout.

However, no website, payment system, storage system, or data transmission method can be guaranteed to be completely secure.

F. CURRENCY, PRICING, AND TAXES

Product prices, discounts, shipping charges, applicable taxes, and the final order total will be displayed at checkout before payment is completed.

The currency shown may depend on:

Customer location
Selected market
Store settings
Checkout configuration

If your card, bank account, or payment account uses a different currency from the checkout currency, your bank or payment provider may apply:

Currency conversion rates
Foreign transaction fees
Other processing fees

These rates and fees are controlled by the applicable bank, card issuer, or payment provider and are not controlled by FLOECREST.

Applicable sales taxes and shipping charges will be displayed at checkout where required.

International orders may also be subject to import duties, customs charges, taxes, brokerage fees, or carrier fees imposed by government authorities or third parties.

Unless checkout expressly states that these charges are included, the customer may be responsible for charges assessed after shipment.

For additional information, please review our Shipping Policy.

G. PAYMENT FAILURE

If your payment fails, please confirm that the following information is correct:

Card number
Expiration date
Security code
Cardholder name
Billing address
Available funds or credit
Authentication or verification information

A payment may also be declined because of:

Bank or card-issuer security controls
Geographic restrictions
Currency restrictions
Spending limits
Identity verification requirements
Fraud-prevention screening

You may need to contact your bank, card issuer, or payment provider for additional information.

If the issue continues, please contact us at support@floecrest.com and include:

Your order number, if available
The email address used for the order
A description of the issue
Any non-sensitive error message shown at checkout

Do not send full credit card numbers, passwords, security codes, or other sensitive payment credentials by email.

H. PAYMENT VERIFICATION AND FRAUD PREVENTION

Orders may be reviewed for payment verification, account security, and fraud prevention.

We may delay, refuse, or cancel an order if:

Payment is not successfully completed
Billing or shipping information is incomplete or incorrect
The transaction appears suspicious
The order is flagged by fraud-prevention tools
Additional verification cannot be completed
The order appears unauthorized, abusive, or fraudulent

We may contact you using the email address or phone number provided with the order if additional verification is required.

Any verification request will be limited to information reasonably necessary to review the order.

We will never ask you to send a full credit card number, card security code, password, or other sensitive payment credential by email.

I. REFUNDS AND REFUND TIMING

Return, refund, exchange, and cancellation requests are usually reviewed within 1–2 business days after we receive the request.

If a physical return is required, the returned item is usually inspected within 3–5 business days after it is delivered to the authorized return facility.

If no physical return is required, the refund review will begin after the reported issue has been confirmed.

If a refund is approved:

It will be issued to the original payment method used for the order
We normally issue the refund within 7 business days after completing the applicable review

After the refund is issued, your bank, card issuer, PayPal, or other payment provider may require an additional 3–5 business days, or longer in some cases, to post the funds to your account.

Payment-provider processing times are outside our direct control.

If applicable law requires a different refund deadline, the legally required deadline will apply.

Please review our Return & Refund Policy for complete information about return eligibility, return shipping costs, inspections, refund amounts, and refund timelines.

J. ORDER CANCELLATION

If you want to cancel an order, contact us as soon as possible at support@floecrest.com.

We will make reasonable efforts to cancel an order if fulfillment has not started.

Submitting a cancellation request does not guarantee that the order can be cancelled. Orders may enter processing or fulfillment before the request is reviewed.

If a cancellation is approved, the applicable refund will be issued to the original payment method.

If the order has already entered fulfillment or has shipped, it cannot be cancelled through our normal cancellation process.

After delivery, you may request a return according to our Return & Refund Policy and any applicable consumer rights.

K. PAYMENT DISPUTES AND CHARGEBACKS

If you have a question or concern about an order, payment, shipping charge, cancellation, return, or refund, please contact us at support@floecrest.com.

We will review the available order and payment information and make reasonable efforts to resolve the issue according to our published policies.

If a payment dispute or chargeback has already been opened, the relevant bank, card issuer, Shopify Payments, PayPal, or other payment provider may manage the case according to its own procedures and timelines.

We may provide relevant information when responding to a dispute, including:

Order records
Payment records
Shipping and delivery information
Tracking details
Customer communications
Return and refund records

Nothing in this section limits any rights available under applicable law or the rules of your payment provider.

L. PAYMENT INFORMATION AND PRIVACY

Payment-related information may be processed by:

Shopify
Shopify Payments
PayPal Wallet
Card networks
Banks and card issuers
Digital wallet providers
Fraud-prevention providers
Other payment-related service providers

We handle personal information according to our Privacy Policy.

We do not store full credit card numbers on our website.

Do not send full card numbers, passwords, security codes, or other sensitive payment credentials through email, contact forms, or customer service messages.

M. CHANGES TO PAYMENT METHODS

Available payment methods may change because of:

Shopify Payments availability
Payment-provider requirements
Card-network rules
Customer eligibility
Customer location
Device or browser compatibility
Currency availability
Checkout configuration
Fraud or risk review
Technical updates

Apple Pay and Google Pay may appear only on compatible devices, browsers, and payment accounts.

PayPal may appear where supported by the customer’s checkout environment.

Venmo may appear only for eligible customers in the United States who meet applicable device, account, browser, and PayPal requirements.

The payment methods available for your specific order will be displayed at checkout before you complete your purchase.

We will make reasonable efforts to keep this Payment Policy consistent with the payment methods available on our checkout.

N. CONTACT US

If you have questions about a payment, billing issue, checkout, cancellation, refund, or payment dispute, please contact us: