CONTACT US

Effective Date: June 1, 2026

This page explains how customers can contact FLOECREST for assistance with orders, products, payments, shipping, delivery, tracking, returns, exchanges, cancellations, refunds, privacy requests, and other customer service matters.

FLOECREST is operated by Yanxi Sunny Technology Limited, a Colorado limited liability company.

A. COMPANY INFORMATION

FLOECREST
Operated by Yanxi Sunny Technology Limited, a Colorado limited liability company

Business Address
1500 N Grant St Ste R
Denver, CO 80203
United States

Email: support@floecrest.com
Phone: +1 (559) 481-4236

Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)

B. CUSTOMER SUPPORT

For assistance with an order, product, payment, shipping, delivery, tracking, return, exchange, cancellation, refund, account, or privacy request, contact us at:

Email: support@floecrest.com
Phone: +1 (559) 481-4236

Customer service requests are usually reviewed within 1–2 business days during our customer service hours.

Requests received outside customer service hours, on weekends, or on public holidays will normally be reviewed on the next business day.

Complex requests involving payment providers, shipping carriers, customs authorities, warehouses, returned packages, fraud reviews, or privacy verification may require additional time.

C. INFORMATION TO INCLUDE

To help us review your request, please include:

• Your order number, if applicable

• The email address used to place the order

• The customer or shipping name

• A clear description of your question or issue

• Relevant tracking information

• Photos or videos where applicable

• Any carrier, customs, payment, or checkout notice related to the issue

Please do not send:

• Full credit card numbers

• Card security codes

• Account passwords

• Banking passwords

• Other sensitive payment credentials

D. ORDER STATUS AND TRACKING

You may contact us to check:

• Order status

• Payment confirmation

• Shipping progress

• Tracking information

• Delivery updates

• Delayed tracking updates

• Returned-package status

• Cancellation status

• Return or refund status

To request an order lookup, email support@floecrest.com and include:

• Your order number

• The email address used to place the order

• The shipping name

• A brief description of the information you need

We will review the available order and tracking information and provide an update as soon as reasonably possible.

E. SHIPPING AND DELIVERY SUPPORT

For questions about shipping, delivery, tracking, delayed packages, lost packages, damaged packages, returned packages, customs, or shipping addresses, contact us at support@floecrest.com.

Please include:

• Your order number

• Your tracking number, if available

• A description of the issue

• Any carrier or delivery notice

• Photos or videos if the package or product arrived damaged

Our warehouse cutoff time is:

Monday–Friday, 5:00 PM Mountain Time (MT)

The warehouse cutoff time applies to order processing only and does not guarantee same-day shipment.

For complete information about processing times, delivery estimates, shipping fees, tracking, customs, and delivery issues, please review our Shipping Policy.

F. RETURNS, EXCHANGES, CANCELLATIONS, AND REFUNDS

Before returning an item, contact us at support@floecrest.com.

Please include:

• Your order number

• The email address used to place the order

• The item and quantity involved

• The reason for the request

• Clear photos or videos if the item is damaged, defective, leaking, incorrect, or not as described

Return, exchange, cancellation, and refund requests are usually reviewed within 1–2 business days during our customer service hours.

If a return is approved, we will provide:

• The correct return address

• Return instructions

• Any applicable shipping instructions

Our authorized return facility may be different from our business address.

Do not send an item to our business address or any other address before receiving return instructions from us.

For complete information about return eligibility, return shipping costs, inspections, exchanges, cancellations, and refund timelines, please review our Return & Refund Policy.

G. PAYMENT AND BILLING SUPPORT

For questions about payments, billing, checkout, failed payments, payment verification, cancellations, refunds, or payment disputes, contact us at support@floecrest.com.

Please include:

• Your order number, if available

• The email address used to place the order

• A description of the payment or billing issue

• Any non-sensitive error message shown at checkout

Do not send full card numbers, security codes, passwords, or other sensitive payment credentials.

For complete information about accepted payment methods, payment processing, payment security, cancellations, refunds, and disputes, please review our Payment Policy.

H. PRODUCT QUESTIONS

For questions about product options, quantities, use, care, cleaning, storage, packaging, or included items, contact us before placing your order.

Please include:

• The product name

• The product page link, if available

• The option or quantity you are considering

• A clear description of your question

We will provide the product information reasonably available to help you review the item before purchasing.

I. PRIVACY REQUESTS

For questions about personal information, cookies, marketing communications, privacy preferences, or privacy rights, contact us at support@floecrest.com.

Please include:

• Your name

• The email address connected to your account or order

• Your order number, if relevant

• The country or state where you live

• The type of privacy request

• Enough information for us to identify the relevant records

We may need to verify your identity before completing a privacy request.

For complete information about how personal information is collected, used, shared, stored, and protected, please review our Privacy Policy.

J. RESPONSE TIMES

Customer service requests are usually reviewed within 1–2 business days during our customer service hours.

Requests received outside business hours, on weekends, or on public holidays will normally be reviewed on the next business day.

Some matters may require additional time, including requests involving:

• Payment providers

• Shipping carriers

• Customs authorities

• Warehouses

• Returned packages

• Fraud or security reviews

• Privacy verification

• Chargebacks or disputes

We will make reasonable efforts to provide updates when additional review is required.

K. CONTACT DETAILS

If you need assistance, please contact us:

FLOECREST
Operated by Yanxi Sunny Technology Limited, a Colorado limited liability company

Business Address
1500 N Grant St Ste R
Denver, CO 80203
United States

Email: support@floecrest.com
Phone: +1 (559) 481-4236

Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)

Warehouse Cutoff Time
Monday–Friday, 5:00 PM Mountain Time (MT)