Shipping Policy

Effective Date: June 1, 2026

This Shipping Policy explains how orders are processed, shipped, tracked, and handled by FLOECREST.

FLOECREST is operated by Yanxi Sunny Technology Limited, a Colorado limited liability company.

A. COMPANY INFORMATION

FLOECREST
Operated by Yanxi Sunny Technology Limited, a Colorado limited liability company

Business Address
1500 N Grant St Ste R
Denver, CO 80203
United States

Email: support@floecrest.com
Phone: +1 (559) 481-4236

Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)

B. SHIPPING DESTINATIONS

We currently ship to the following countries:

United States
Canada
New Zealand
Ireland
United Kingdom
Australia
France
Germany
Spain
Italy

If your shipping address is outside these supported countries, your order may not be accepted at checkout.

Shipping availability may also depend on:

The specific delivery address
Product availability
Carrier service areas
Checkout configuration

The shipping options available for your order will be displayed at checkout.

C. ORDER PROCESSING TIME

Orders are usually prepared and processed within 1–2 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from estimated delivery time.

An order may require additional processing time if there is:

A payment or verification issue
An incomplete or incorrect address
An inventory issue
A suspected fraud or security concern
Another issue affecting fulfillment

We may contact you if additional information is required before the order can be processed.

D. WAREHOUSE CUTOFF TIME

Our warehouse cutoff time is:

Monday–Friday, 5:00 PM Mountain Time (MT)

Orders placed before the cutoff time are normally submitted for processing on the same business day.

Orders placed after the cutoff time, on weekends, or on public holidays are normally submitted for processing on the next business day.

The warehouse cutoff time applies to order processing only. It does not guarantee same-day shipment.

E. ESTIMATED DELIVERY TIMES

Estimated delivery time begins after the order has been processed and transferred to the shipping carrier.

United States

Processing time: 1–2 business days
Estimated delivery time: 3–5 business days
Total estimated time: 4–7 business days

Canada

Processing time: 1–2 business days
Estimated delivery time: 7–15 business days
Total estimated time: 8–17 business days

New Zealand

Processing time: 1–2 business days
Estimated delivery time: 7–15 business days
Total estimated time: 8–17 business days

Ireland

Processing time: 1–2 business days
Estimated delivery time: 7–15 business days
Total estimated time: 8–17 business days

United Kingdom

Processing time: 1–2 business days
Estimated delivery time: 7–15 business days
Total estimated time: 8–17 business days

Australia

Processing time: 1–2 business days
Estimated delivery time: 7–15 business days
Total estimated time: 8–17 business days

France

Processing time: 1–2 business days
Estimated delivery time: 7–15 business days
Total estimated time: 8–17 business days

Germany

Processing time: 1–2 business days
Estimated delivery time: 7–15 business days
Total estimated time: 8–17 business days

Spain

Processing time: 1–2 business days
Estimated delivery time: 7–15 business days
Total estimated time: 8–17 business days

Italy

Processing time: 1–2 business days
Estimated delivery time: 7–15 business days
Total estimated time: 8–17 business days

Delivery estimates are not guaranteed delivery dates.

Actual delivery times may vary because of:

Carrier delays
Customs clearance
Public holidays
Severe weather
Remote delivery areas
Local delivery capacity
Incorrect or incomplete address information
Government actions
Events outside our reasonable control

F. SHIPPING FEES

We offer free standard shipping on orders over $49.

Orders under $49 are charged a flat standard shipping fee of $6.90.

The applicable shipping charge will be displayed at checkout before payment is completed.

Shipping promotions or free-shipping thresholds may change from time to time. The amount displayed at checkout will apply to the order.

G. TAXES, DUTIES, AND CUSTOMS CHARGES

Applicable sales taxes and shipping charges will be displayed at checkout where required.

International orders may be subject to:

Import duties
Customs charges
Local taxes
Brokerage fees
Carrier fees
Other charges imposed by government authorities or third parties

Unless checkout expressly states that these charges are included, the customer may be responsible for charges assessed after shipment.

FLOECREST does not control charges imposed directly by customs authorities, government agencies, shipping carriers, or other third parties.

If a carrier or customs authority contacts you about an order, please email support@floecrest.com and include:

Your order number
A copy or photo of the notice
The amount requested
The name of the carrier or authority

We will review the available order information and provide reasonable assistance.

H. SHIPPING CONFIRMATION AND TRACKING

Once your order has shipped, we will send a shipping confirmation email with tracking information when tracking is available.

Tracking information may not appear immediately after the shipping confirmation is sent.

Carrier systems may require several business days to display the first tracking update after the package is received or scanned.

Tracking updates may also be delayed while a package is:

Moving between carrier facilities
In customs clearance
Transferred between international and local carriers
Awaiting a carrier scan
Moving through a remote delivery area

A temporary lack of tracking updates does not necessarily mean that the package is lost.

I. ORDER LOOKUP

You may contact us to check:

Order status
Shipping progress
Tracking information
Delivery updates
Delayed tracking updates
Returned-package status

To request an order lookup, email support@floecrest.com and include:

Your order number
The email address used to place the order
The shipping name
A brief description of the information you need

We will review the available order and tracking information and provide an update as soon as reasonably possible.

J. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address before completing an order.

Please review the following information carefully:

Recipient name
Street address
Apartment, suite, or unit number
City
State, province, or region
Postal or ZIP code
Country
Contact phone number

If you discover an address error, contact us as soon as possible at support@floecrest.com.

We will make reasonable efforts to update the address if the order has not entered fulfillment. However, an address change cannot be guaranteed.

If the order has already entered fulfillment or has shipped, we may be unable to change or redirect the package.

Where permitted by law, the customer may be responsible for reasonable costs caused by an incorrect or incomplete address, including:

Address-correction fees
Return shipping
Reshipping
Carrier-related charges

K. DELIVERED PACKAGES AND FAILURE TO COLLECT

Customers are responsible for monitoring available tracking information and collecting packages when pickup is required.

If tracking shows that a package was delivered but you cannot locate it, please contact us promptly.

Before contacting us, we recommend checking:

Around the delivery location
With household members
With neighbors
With building management or reception
With the local carrier or post office

We may assist with a carrier investigation where appropriate.

If the carrier confirms that the package was correctly delivered to the address provided by the customer, a replacement or refund may not be available for theft or loss occurring after confirmed delivery, except where required by law.

If an order is returned because the customer:

Failed to collect the package
Refused delivery without exercising a valid legal right
Provided an incorrect or incomplete address

We may offer reshipment after applicable shipping costs are paid.

If a refund is approved, actual non-refundable shipping or carrier costs may be deducted where permitted by law.

L. DELAYED, LOST, OR DAMAGED PACKAGES

If your package is significantly delayed, appears to be lost, or arrives damaged, please contact us at support@floecrest.com.

Please include:

Your order number
The tracking number
A description of the issue
Any carrier notice or delivery information
Clear photos or videos if the package or product arrived damaged

We will review the available information and work with the carrier or fulfillment provider where necessary.

Depending on the circumstances and applicable law, we may provide:

A carrier investigation
A replacement
A full or partial refund
Another reasonable resolution

A carrier investigation may be required before a package can be treated as lost.

M. CUSTOMS AND INTERNATIONAL DELIVERY DELAYS

International shipments may be inspected or delayed by customs authorities.

Customs processing times are outside our direct control and may not be included in the standard carrier transit estimate.

A carrier or customs authority may request additional information before delivery can be completed.

Failure to respond to a customs or carrier request may result in:

Delivery delays
Additional charges
Return to sender
Failed delivery

Please contact us if you receive a customs notice and need help reviewing the available order information.

N. ORDER CANCELLATION

If you want to cancel an order, contact us as soon as possible at support@floecrest.com.

We will make reasonable efforts to cancel the order if fulfillment has not started.

Submitting a cancellation request does not guarantee that the order can be cancelled.

If the order has already entered fulfillment or has shipped, it cannot be cancelled through our normal cancellation process.

After delivery, you may request a return according to our Return & Refund Policy and any applicable consumer rights.

O. RETURNS AND REFUNDS

Return eligibility, return shipping costs, exchanges, inspections, refund amounts, and refund timelines are governed by our Return & Refund Policy.

Approved refunds will be issued to the original payment method used for the order.

Please contact us before returning any item and follow the return instructions provided.

The authorized return facility may be different from our business address.

P. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays caused by events outside our reasonable control, including:

Severe weather
Natural disasters
Carrier disruptions
Customs delays
Government actions
Public holidays
Strikes or labor disputes
Public health events
Transportation interruptions
Supply chain disruptions
Internet or system outages

When an event outside our control affects delivery, we will make reasonable efforts to provide available updates and assist with the order.

Nothing in this section limits rights that cannot legally be excluded or restricted.

Q. CONTACT US

If you have questions about shipping, delivery, tracking, customs, a delayed package, a returned package, or an order address, please contact us: