Privacy Policy

 Effective Date: June 1, 2026

This Privacy Policy explains how Floecrest collects, uses, shares, stores, and protects personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our online store.

FLOECREST is operated by Yanxi Sunny Technology Limited, a Colorado limited liability company.

By using our website or services, you acknowledge that your personal information may be handled as described in this Privacy Policy.

A. COMPANY INFORMATION

FLOECREST
Operated by Yanxi Sunny Technology Limited, a Colorado limited liability company

Business Address
1500 N Grant St Ste R
Denver, CO 80203
United States

Email: support@floecrest.com
Phone: +1 (559) 481-4236

Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)

Yanxi Sunny Technology Limited is responsible for personal information collected directly through the Floecrest website, except where a third-party provider processes information under its own privacy terms or legal responsibilities.

B. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

  • The Floecrest website

  • Product and collection pages

  • Checkout pages

  • Customer accounts

  • Contact forms

  • Order and tracking pages

  • Customer service communications

  • Return, exchange, cancellation, and refund requests

  • Marketing communications

  • Cookies, pixels, analytics tools, and similar technologies

  • Other services connected to our online store

This Privacy Policy should be read together with our:

  • Terms of Service

  • Shipping Policy

  • Return & Refund Policy

  • Payment Policy

  • Legal Notice

Third-party websites, applications, payment providers, and services may have their own privacy policies. This Privacy Policy does not control the independent privacy practices of third parties.

C. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Floecrest , we may collect the following categories of personal information.

Contact Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Order number

  • Products and quantities ordered

  • Purchase amount

  • Discounts

  • Shipping charges

  • Applicable tax information

  • Payment status

  • Order and delivery status

  • Tracking information

  • Return, exchange, cancellation, and refund information

Payment-Related Information

Payment-related information may include:

  • Payment method

  • Billing details

  • Transaction confirmation

  • Payment authorization status

  • Limited card details provided by the payment processor, such as card type or last digits

We do not store full credit card numbers on our website.

Customer Account Information

If customer accounts are available, we may collect:

  • Account name

  • Email address

  • Saved addresses

  • Order history

  • Account preferences

  • Login credentials managed through Shopify

Customer Service Information

When you contact us, we may collect:

  • Customer service messages

  • Order-related questions

  • Complaints

  • Return or refund reasons

  • Photos or videos submitted to show damage, defects, leaks, incorrect items, or packaging issues

  • Other information you voluntarily provide

Device and Website Usage Information

We may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Approximate location derived from an IP address

  • Pages and products viewed

  • Referral source

  • Cart and checkout activity

  • Date and time of visits

  • Cookie and advertising identifiers

  • Website interaction and performance information

D. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information in the following ways.

Directly From You

For example, when you:

  • Place an order

  • Create or use a customer account

  • Subscribe to marketing communications

  • Complete a contact form

  • Contact customer service

  • Request order information

  • Request a return, exchange, cancellation, or refund

  • Submit photos, videos, or supporting information

Automatically

We may collect information through:

  • Cookies

  • Pixels

  • Tags

  • Log files

  • Analytics tools

  • Advertising tools

  • Fraud-prevention tools

  • Similar technologies

From Third Parties

We may receive information from providers that help us:

  • Host and operate the store

  • Process payments

  • Prevent fraud

  • Fulfill orders

  • Deliver packages

  • Provide tracking

  • Manage customer accounts

  • Provide customer support

  • Measure website or advertising performance

E. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process and confirm orders

  • Authorize and process payments

  • Arrange fulfillment, shipping, and delivery

  • Provide order tracking and order lookup services

  • Send order, payment, shipping, and delivery updates

  • Respond to customer questions

  • Process returns, exchanges, cancellations, and refunds

  • Investigate damaged, defective, leaking, lost, or incorrect items

  • Maintain customer accounts

  • Detect and prevent fraud, chargebacks, payment abuse, and unauthorized activity

  • Maintain website security and functionality

  • Improve our products, website, services, and customer experience

  • Analyze website traffic and performance

  • Measure marketing and advertising performance

  • Personalize website or advertising experiences where permitted

  • Send marketing communications where permitted

  • Maintain business, accounting, tax, and transaction records

  • Establish, exercise, or defend legal claims

  • Comply with legal and regulatory obligations

  • Enforce our Terms of Service and published policies

We may also use information for another compatible purpose disclosed when it is collected or with your consent where required.

F. LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis, we may process personal information based on:

Contract

Processing may be necessary to:

  • Accept and fulfill an order

  • Process payment

  • Arrange delivery

  • Provide customer service

  • Handle returns, refunds, exchanges, or cancellations

Consent

We may rely on consent for:

  • Marketing communications

  • Non-essential cookies

  • Certain analytics or advertising activities

  • Other processing where consent is legally required

You may withdraw consent where applicable. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

Legal Obligations

We may process information to comply with:

  • Tax and accounting requirements

  • Consumer protection laws

  • Fraud-prevention obligations

  • Court orders

  • Government requests

  • Other legal or regulatory requirements

Legitimate Interests

Where permitted, we may process information for legitimate business purposes, including:

  • Operating and improving our store

  • Responding to customer requests

  • Protecting customers and our business

  • Preventing fraud and abuse

  • Maintaining website security

  • Understanding website performance

  • Establishing or defending legal claims

G. SHOPIFY, PAYMENTS, AND STORE SERVICES

Our online store is hosted by Shopify.

Shopify may process personal information to:

  • Host and operate the website

  • Provide checkout services

  • Manage customer accounts

  • Process store and order information

  • Support website functionality and analytics

  • Prevent fraud and security threats

  • Provide other services connected to the Shopify platform

Payments may be processed through:

  • Shopify

  • Shopify Payments

  • PayPal Wallet

  • Card networks

  • Banks and card issuers

  • Digital wallet providers

  • Fraud-prevention providers

  • Other payment-related providers displayed at checkout

We do not store full credit card numbers on our website.

Payment providers may collect and process personal information under their own privacy policies and legal responsibilities.

Please review our Payment Policy for additional information about payment processing and available payment methods.

H. SHIPPING, FULFILLMENT, RETURNS, AND CUSTOMER SERVICE

We may share information necessary to process and deliver an order with:

  • Warehouses

  • Fulfillment providers

  • Shipping carriers

  • Customs and logistics providers

  • Local delivery partners

  • Tracking providers

Information shared may include:

  • Customer name

  • Shipping address

  • Phone number

  • Email address

  • Order number

  • Product and quantity information

  • Tracking number

  • Delivery instructions

  • Customs information where required

If you request customer support, a return, refund, exchange, cancellation, or order lookup, we may use relevant order, product, tracking, payment, communication, photo, and video information to:

  • Verify the order

  • Review eligibility

  • Investigate product or delivery issues

  • Prevent fraud or policy abuse

  • Process refunds or replacements

  • Resolve disputes and chargebacks

  • Maintain customer service records

I. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate the website and understand how customers interact with it.

Essential Cookies

Essential cookies support:

  • Website operation

  • Shopping cart functions

  • Checkout

  • Customer accounts

  • Security

  • Fraud prevention

  • Language, currency, and regional settings

These cookies may be required for the website to function properly.

Analytics Cookies

Analytics cookies may help us understand:

  • Website traffic

  • Page performance

  • Products viewed

  • Customer navigation

  • Website errors

  • General shopping behavior

Advertising Cookies

Where permitted, advertising cookies may be used to:

  • Measure advertising performance

  • Understand whether an advertisement led to a visit or purchase

  • Limit repeated advertisements

  • Create or measure audiences

  • Display advertising that may be more relevant to customer interests

Preference Cookies

Preference cookies may remember:

  • Language

  • Region

  • Currency

  • Login status

  • Cookie preferences

  • Other website choices

Where required by law, we request consent before using non-essential cookies.

You may be able to accept, reject, or manage non-essential cookies through our cookie banner, privacy preference controls, browser settings, or device settings.

Disabling certain cookies may affect some website functions.

J. ANALYTICS AND ADVERTISING

We may use analytics and advertising services to:

  • Measure website performance

  • Understand website traffic

  • Measure advertising campaigns

  • Improve website functionality

  • Promote Floecrest products

  • Understand interactions with our website and advertisements

Depending on the tools active on our store, providers may collect:

  • IP address

  • Device and browser information

  • Cookie identifiers

  • Pages or products viewed

  • Referral source

  • Cart and checkout activity

  • Purchase and conversion information

  • Interactions with advertisements

Providers may include Shopify and other services active on our store, such as Google or Meta.

The availability and operation of these tools may depend on:

  • Store settings

  • Customer location

  • Cookie consent choices

  • Browser settings

  • Privacy controls

  • Applicable law

Where consent is required, non-essential analytics and advertising technologies will be used only after the required consent has been obtained.

K. MARKETING COMMUNICATIONS

If you subscribe to marketing communications or otherwise provide marketing consent, we may send:

  • Product information

  • Promotional offers

  • Discount information

  • Store updates

  • Other marketing messages

You may unsubscribe from marketing emails at any time by:

Unsubscribing from marketing does not prevent us from sending necessary service communications relating to:

  • Orders

  • Payments

  • Shipping

  • Delivery

  • Customer accounts

  • Returns

  • Refunds

  • Security matters

L. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with providers that help us operate our business, including:

  • Shopify

  • Shopify Payments

  • PayPal Wallet

  • Payment processors

  • Card networks and banks

  • Fraud-prevention providers

  • Warehouses and fulfillment providers

  • Shipping carriers

  • Customs and logistics providers

  • Customer support providers

  • Email and communication providers

  • Analytics and advertising providers

  • Website hosting and technology providers

  • Security providers

  • Legal, tax, accounting, and compliance advisers

We may also disclose information:

  • To comply with applicable law

  • In response to a court order, subpoena, or lawful government request

  • To investigate fraud, abuse, security threats, or payment disputes

  • To enforce our policies or legal rights

  • To protect customers, our business, or others

  • In connection with a merger, financing, acquisition, restructuring, or sale of business assets

Service providers receive only the information reasonably necessary to provide their services.

M. SALE, SHARING, AND TARGETED ADVERTISING

We do not sell personal information for money.

However, certain privacy laws may define some advertising, analytics, or data-sharing activities as:

  • A sale of personal information

  • Sharing of personal information

  • Targeted advertising

  • Cross-context behavioral advertising

Where applicable, you may have the right to opt out of these activities.

Available opt-out methods may include:

  • Our Your Privacy Choices page

  • Cookie preference controls

  • A recognized Global Privacy Control signal

  • Contacting support@floecrest.com

An opt-out may apply to the browser, device, account, or personal information connected to the request, depending on available technology and applicable law.

N. INTERNATIONAL DATA TRANSFERS

Floecrest is operated by Yanxi Sunny Technology Limited, a Colorado limited liability company.

We use service providers that may operate in the United States and other countries. As a result, personal information may be processed or stored outside the country where you live.

Countries receiving personal information may have privacy laws that differ from those in your country.

Where required by law, we take reasonable steps to use appropriate safeguards for international data transfers, which may include:

  • Contractual protections

  • Service-provider commitments

  • Legally recognized transfer mechanisms

  • Other measures permitted by applicable law

O. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods may depend on:

  • The nature of the information

  • The purpose for which it was collected

  • Order and transaction requirements

  • Tax and accounting obligations

  • Fraud-prevention needs

  • Chargeback and dispute periods

  • Customer service requirements

  • Legal limitation periods

  • Regulatory obligations

We may retain:

  • Order and payment records

  • Tax and accounting records

  • Shipping and tracking records

  • Return and refund records

  • Customer service communications

  • Fraud-prevention records

  • Legal and compliance records

When personal information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely retain it as permitted by applicable law.

P. YOUR PRIVACY RIGHTS

Depending on where you live and the laws that apply, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information

  • Request restriction of certain processing

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Request a portable copy of certain personal information

  • Opt out of marketing communications

  • Opt out of certain sale, sharing, or targeted advertising

  • Appeal certain privacy request decisions

  • File a complaint with an applicable privacy or data protection authority

Privacy rights may be subject to legal exceptions and limitations.

We may need to retain certain information to:

  • Complete an order

  • Process a return or refund

  • Comply with tax or accounting obligations

  • Prevent fraud

  • Resolve disputes

  • Establish or defend legal claims

Residents of the European Economic Area or United Kingdom may have additional rights relating to access, correction, deletion, restriction, objection, portability, consent, and complaints to a data protection authority.

Residents of certain U.S. states may have additional rights where applicable state privacy laws apply to our business.

Nothing in this Privacy Policy limits privacy rights that cannot legally be excluded.

Q. HOW TO SUBMIT A PRIVACY REQUEST

To submit a privacy request, contact us at:

Email: support@floecrest.com
Phone: +1 (559) 481-4236

Please include:

  • Your name

  • The email address connected to your account or order

  • Your order number, if relevant

  • The country or state where you live

  • The type of privacy request

  • Enough information for us to identify the relevant records

We may need to verify your identity before completing a request.

Verification may require information reasonably connected to your account, order, or previous interaction with us.

We will respond within the period required by applicable law.

Where permitted, we may deny or limit a request if:

  • We cannot reasonably verify the requester’s identity

  • A legal exception applies

  • The request would adversely affect another person’s rights

  • The request is fraudulent, abusive, or excessive

  • We are legally required to retain the information

Where required by law, we will explain why a request cannot be completed.

R. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Destruction

  • Unauthorized disclosure

Security measures may include:

  • SSL encryption during transmission

  • Secure Shopify checkout systems

  • Payment-provider security controls

  • Fraud-prevention tools

  • Access restrictions

  • Account and service-provider controls

We do not store full credit card numbers on our website.

No website, payment system, storage system, or transmission method can be guaranteed to be completely secure.

Customers are responsible for:

  • Keeping account credentials confidential

  • Using secure passwords

  • Protecting access to their devices

  • Avoiding the transmission of sensitive payment credentials by email

S. CHILDREN’S PRIVACY

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us, please contact support@floecrest.com.

We will review the request and delete the information where appropriate and legally required.

T. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, applications, platforms, or services.

Third parties may have their own:

  • Privacy policies

  • Terms of use

  • Cookie practices

  • Security practices

  • Data-processing activities

We do not control and are not responsible for the independent privacy practices, content, or security of third-party websites and services.

We recommend reviewing the privacy policy of a third party before providing personal information.

U. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to:

  • Our website or services

  • Our privacy practices

  • Website features

  • Service providers

  • Legal or regulatory requirements

  • Security or operational practices

The latest version will be posted on this page with an updated effective date.

Changes will take effect on the effective date shown in the updated Privacy Policy.

Where required by law, we will provide additional notice or obtain consent before materially changing how personal information is processed.

V. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or a privacy rights request, please contact us:

Floecrest
Operated by Yanxi Sunny Technology Limited, a Colorado limited liability company

Business Address
1500 N Grant St Ste R
Denver, CO 80203
United States

Email: support@floecrest.com
Phone: +1 (559) 481-4236

Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)